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Fowey River Views A beautiful holiday home on the waters edge in Fowey, Cornwall |
Terms
& Conditions 1.
Contracts
accepted are between the Person accepting the Booking Form (The Guest) and
Sarah Bennett owner of Fowey River Views (The Owner) a.
The
Guest certifies that he/she is authorised to accept the Booking Form on
behalf of all persons who will occupy the property during the period for
which he/she has booked and that they are all, apart from minors, aware of
the Booking Conditions. The maximum number of guests who may occupy Fowey
River Views is up to 4 adults. Exceeding this number constitutes a breach
of contract and the Owner of the property has a right to terminate the
booking forthwith and all monies paid by the Guest will be forfeit. b.
No
booking will be accepted unless the Booking Form has been filled in and
accepted by the Guest and accepted by the Owner on its Acceptance letter.
All contracts will be deemed to have been made in England and are in
accordance with and subject to English Law. c.
Fowey
River Views is hired on the understanding that the accommodation is for
holiday use only and that no right to remain in the accommodation exists
for the Guest or anyone in the Guests party. 2.
CANCELLATION Cancellation policy: Full refund for cancellations up to 30 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that. However if
the Guest has to cancel the holiday the Owner will then seek to re-let the
property. In the event of a re-let a refund will be given for the amount
of rental achieved on the re-letting (up to the amount previously paid by
the Guest). If the property cannot be re-let any monies paid would be
forfeited. We strongly recommend that Holiday Cancellation Insurance is
taken out independently. 3.
BOOKING ALTERATIONS After
a booking has been confirmed, any request from the Guest for changes in
the Contract will be subject to the agreement of the Owner.
If for reasons beyond their control the Owner has to cancel or
alter arrangements made for the Guest they will make every effort to offer
an alternative date if one is available. If the Guest does not accept the
alternative date the Owner will refund all monies paid by the Guest, where
upon the Owners liability will cease. 4.
FINAL PAYMENT Final
payment set out in the Booking Form, is due eight weeks before a holiday
commences and this is shown as the due date on the Acceptance Letter. The
Owner may contact the Guest to remind them that payment is due.
Non-payment by the due date will be treated as a cancellation (refer to
clause 2 above). If a booking is made less than 8 weeks before the
commencement of the holiday the full rent is due at the time of booking. 5.
PETS No
pets are permitted in Fowey River Views. Any guest who takes a pet into
the property without prior permission or without notifying the Owner in
writing or on the Booking Form is in breach of Contract and the Owner of
the property has the right to terminate the booking forthwith and to
retain all monies paid by the Guest. 6.
OCCUPANCY Access
to the property is from 3.00pm on the day of the agreed arrival. Departure
must be no later than 10.00am as shown on the Owners Acceptance Letter.
These times must be strictly adhered to, except by special arrangement in
writing with the Owner. 7.
NOISE Excessive
noise that would disturb other residents in the building must not be made
after 11pm - this is a condition of the lease of the property. 8.
DAMAGE DEPOSIT The
Guest will pay a Damage Deposit of £100 per booking and this must be paid
at the time of the balance payment usually 8 weeks before the start of the
holiday. The Guest is required to report to the Owner any breakage or
damage that occurs during their stay. An appropriate charge will be made
for repair or replacement and this will be taken out of the Damage
Deposit. If the property is left in an unsatisfactory condition
necessitating extra cleaning an appropriate charge will also be made. In
the event of any of the above being observed, costs incurred will be
deducted from the deposit and any remaining balance will be returned to
the Guest within 7 days. If damage exceeds the damage deposit, recovery of
costs will be made directly with the guests. a. Guests
must leave the premises on the day of departure by 10.00am, this being the
end of their Contract with the Owner. In the event that Guests refuse to
vacate the property at this time a charge will also be deducted from the
Damage Deposit to reimburse the caretaker for time wasted. b. The
Damage Deposit will be refunded within 7 days of departure if no damages,
breakages or other discrepancy has been observed. c. The
keys must be returned to the key safe when vacating the property.
The cost of replacing keys and locks will be deducted from the Damage
Deposit in the event that they are not returned within 5 days 9.
GUESTS
OBLIGATION Care
must be taken of the property and it must be left by the Guest in a clean
and tidy state and furniture returned to the place in which it was found
on entry. The Owner reserves the right to reasonable access during the
period of hire. Guests must report to the Owner any damage or breakages
that occur during their stay. An appropriate charge will be made for
repair or replacement and this will be deducted from the Damage Deposit.
Guests will properly supervise at all times any infants or minors who will
occupy the property with the Guest or be invited into the property by the
Guest or any other adult in the Guests party. 10.
COMPLAINTS
We
hope you are pleased with the property, but should you have cause for
complaint please take it up immediately in full with the Owner.
It is specifically agreed that failure by the guest to notify the
Owner of any complaint before their departure will prejudice their claim
irrespective of its merits. It is agreed that failure to give prompt
notice of a complaint in accordance with this clause may be taken into
account by a court in determining liability or assessing compensation. 11.
EXTERNAL
FACTORS The
Owner cannot be held to account or be responsible for any holiday fairs,
fetes, events or festivals occurring during the letting season. The Owner
cannot be held to account or be responsible for any noise or building
works in the vicinity or on neighbouring properties. The Owners cannot be
held to account or be responsible for the activity of any wild life that
may live in the vicinity. 12.
AMENITIES Whilst
representations both verbal and visual contained in the website and any
other advertising matter are made in good faith and carefully scrutinized,
neither such verbal or visual representation contained in such
publications, nor any verbal representations made form part of the
Contract. No warranty or representation is given as to the state of the
property.
The use of amenities provided by the Owners must be used safely and
responsibly by the Guests and are used entirely at his/hers own risk. No
responsibility can be accepted by the Owner for any injuries to persons or
loss or damage to any belongings or persons who use them save as provided
in paragraph 13. 13.
LIABILITY
14.
CONTACT Our Privacy Policy can be viewed here.
|
River Views, 30 Passage Street, Fowey, Cornwall PL23 1DE | Tel: 07761 966 050 | email: info@foweyriverviews.co.uk |
Visit our sister property in the Yorkshire Dales www.brookcottageaskrigg.co.uk |